Browse our collections, choose the products that feel right for your skin, and add them to your cart. When you're ready, select "Checkout" and follow the steps to enter your shipping details and payment information. We accept all major credit cards and standard Shopify payment methods. Once your order is placed, you'll receive a confirmation email within a few minutes.

If you'd like guidance on which products suit your skin, our Vita Glow line is designed as a brightening morning ritual and our Baku Firming line as a calming evening reset — together, they form a complete daily routine for sensitive skin.

You'll receive an order confirmation email at the address you provided during checkout. This email includes your order number, a summary of the items you selected, and your shipping details. If you don't see it within fifteen minutes, please check your spam or promotions folder. If it's not there either, contact us at [your customer service email] and we'll locate your order right away.

If your order has not yet been shipped, we're happy to update your shipping address. Please contact us at [your customer service email] as soon as possible with your order number and the corrected address. Once an order has been dispatched, we're unfortunately unable to redirect it in transit, but we'll do our best to help you find a solution.

Billing address changes after an order is placed are limited by our payment processor for security reasons. If you need to update your billing address for invoice or record-keeping purposes, please reach out to us at [your customer service email] with your order number and we'll assist where we can. For future orders, you can update your billing details at checkout or through your account settings.

Yes. Lolovegan ships worldwide. Our products are already trusted by customers in seventeen countries across Europe, Asia, the Middle East, Africa, and North America — and we're glad to bring them to your door wherever you are.

Please note that international orders may be subject to customs duties or import taxes determined by your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping fees. Delivery times for international orders vary by destination.

Orders are typically processed and dispatched within one to three business days. Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package on its way to you.

During peak periods or product launches, processing may take an additional one to two business days. We appreciate your patience — every order is packed with the same care we put into the products themselves.

Delivery times depend on your location:
· Domestic (South Korea): 1–3 business days after dispatch.
· Asia-Pacific: 5–10 business days after dispatch.
· Europe: 7–14 business days after dispatch.
· North America: 7–14 business days after dispatch.
· Rest of world: 10–21 business days after dispatch.

These are estimates and may vary depending on customs processing and local postal services. You can track your order at any time using the tracking link in your shipping confirmation email.

Please confirm and adjust these timeframes based on your actual shipping carrier contracts before publishing.

We want you to feel genuinely good about your purchase. If for any reason you're not satisfied, you may request a return within fourteen days of receiving your order, provided the products are unopened, unused, and in their original packaging.

To initiate a return, please contact us at [your customer service email] with your order number and reason for the return. We'll guide you through the process and provide a return shipping address. Refunds are processed to your original payment method within five to ten business days of receiving the returned items.

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or an error on our part. Opened or used products cannot be returned for hygiene and safety reasons, but if you experience any skin reaction or concern, please reach out to us — your skin's comfort matters to us, and we'll work with you to find the right solution.

Please confirm the 14-day window, refund processing timeline, and any region-specific return policies before publishing.

Sustainability is part of how we think about beauty — not separate from it. We believe caring for your skin and caring for the planet are the same practice.

All Lolovegan products are 100% vegan and certified cruelty-free by the U.K. Vegan Society. We formulate exclusively with plant-derived active ingredients and are committed to minimizing our environmental footprint through responsible sourcing and thoughtful packaging decisions.

You can learn more about our approach on our Philosophy page, where we describe how sustainability fits within our broader commitment to balanced beauty. We're continuing to develop this work — honestly and intentionally — and will share updates as we progress.

Yes. Lolovegan gift cards are available in our store and make a thoughtful way to share the ritual with someone you care about. Gift cards are delivered digitally via email and can be redeemed at checkout for any product in our collection. They do not expire.

If you're looking for a personal recommendation to include with your gift, our Vita Glow Duo (serum + cream) is our most-loved introduction to the brand — a complete brightening morning ritual in two steps.